Order Adjustments and Exchanges
Before completing your purchase, please review your order details, including size, design, and quantity carefully. Due to our efficient order processing, we are unable to accommodate exchanges or returns based solely on buyer’s remorse regarding the item choice, size, or design.
However, we offer a 6-hour grace period after placing the order for cancellations and reordering with the correct details. If you have any pre-order inquiries, please feel free to reach out to us, as ensuring customer satisfaction is our top priority.
Order Cancellation Policy
You have a 6-hour window to cancel your order after placement. Cancellation requests made after this period may not be honored if the order is already in the processing or shipping phase. Please note that a cancellation fee of 10% of the total order value will apply. To request an order cancellation, please email us at: support@zapsprints.com.
Return and Refund Policy
Time Frame for Returns:
Initiate a return within 10 days from the delivery date. After 10 days, all sales are considered final, and refunds will not be available.
Eligibility Criteria for Returns:
Returns are accepted if:
- The product arrived damaged.
- The design differs from what you ordered.
- The size is incorrect.
- The material does not match the description.
- You received the wrong item.
Condition of Returned Items:
Returned items must be in their original condition and packaging, unworn, unwashed, and unaltered, with the original tags intact. Items with minor, fixable issues like loose threads won’t qualify for a return.
Documentation for Return Requests:
To process your return, please provide:
- Shipping label/receipt.
- Proof of purchase.
- Evidence of defective items.
- Any relevant email correspondence with us.
Return and Refund Method
If you wish to return or request a refund, please email your request and provide the necessary documentation to our email: support@zapsprints.com. Our Customer Service will review your case and respond within 2-3 business days.
Does our accept returns? Yes, We accept returns for defective and non-defective products.
Does our accept exchanges? Yes, I accept exchanges
Product Condition (The product’s condition that our store accepts for a return or exchange): Only new products. (This includes products that are unopened in original packaging or have never been used).
Return Window (The amount of time a customer has to return a product?): Within 10 days
Methods for Returning Products: By Mail
Currency that applies to this policy: USD
How to Receive the Return Label: Included in the package
Restocking fee: No cost
Refund processing time (The amount of time it takes for the customer to receive a refund
Please note that a refund will be processed only after our confirmation of your eligibility via email.) : 3 days
Still Awaiting Your Refund?
First, check your bank account. If the refund has not posted, contact your credit card company, as refunds can take some time to process. If you still have not received the refund after 15 days, please email us at support@zapsprints.com.
Important Notes:
Our return policy is valid for 10 days from the date of delivery. Beyond this period, we are unable to accommodate returns or refunds. We cannot assume responsibility for items lost or damaged during the return shipping process back to us. It is essential to communicate with our Support Team before initiating a return; otherwise, we cannot be held accountable for issues arising from non-compliant or lost items.
Contact Us:
Website: Zapsprints.com
Address: 711 Central Expy S, Allen, TX 75013, United States
Email: support@zapsprints.com
Tel: +1 (774) 525-6416